SUPPORT CENTER
Support and Help Topics

Need help? That is what we are here for. Check out the topic you need help with or click on a frequently asked question. You may also call or email us for assistance with any further questions you may have!

Getting Started

Sign up for an account by providing us with your name, BACB certification number, and email address. Then click on a course you are interested in, pay for the course, and complete the course. Afterward, you will have unlimited access to your certificate and can download it as a PDF for your files. Staying BACB certified has never been more simple!

Where to find certificates

Once you have passed a course a certificate will be generated and easily accessible in your account until the certificate tab. If you need to change your name you can do so in the settings tab of your account. If you need to change your BACB certification number, please email us for assistance.

Enrolling In Courses

Enroll in a course and pay for the course. Once you purchase a course you will have access to the course lesson. Simply complete the lesson by reading or reviewing and take the quiz. The quizzes consist of 10 multiple choice questions, in which you must score 80% or better to pass. Take the quiz as many times as needed, afterward your certificate is immediately available to you.

Learn about purchases/refunds

You can purchase our courses using any major credit card including Visa, Mastercard, American Express, Discover, and Stripe.

Our return/refund policy is located at the bottom of the website page. Please email with any questions about our policy.

Manage Your Account

Once you have passed a course a certificate will be generated and easily accessible in your account under the certificate tab. If you need to change your name you can do so in the settings tab of your account. If you need to change your BACB certification number, please email us for assistance.

Experiencing a bug?

Sometimes a random bug may occur that hinders your user experience. We have an experienced team ready to handle any issue you may have. We do ask that you report the issue as soon as you receive it. If you have time please upload a screenshot. The more detailed you can be the faster we can handle it.
FAQ 'S
Popular Questions

1. Where do I find my certificate?

You can find your certificate by signing into your account and clicking the certificate tab. Certificates will be available indefinitely. Certificates need to be downloaded to a laptop/desktop.  If you are using an Ipad or mobile device and do not have access to a laptop/desktop please contact us and we will email you a copy of your certificate.

2. How can I change my name on my certificate?

Sign into your account and you are able to change your name in the settings tab. If you need to change your BACB certification number please email us and we will assist you ASAP.

3. I accidentally entered my BACB certification number incorrectly, what should I do?

Contact us via email and we will get it corrected for you. This is a safety measure to ensure certificates are provided accurately.

4. What happens if I don't pass a quiz?

You can take the quiz as many times as you need to pass by clicking retake quiz. You do not need to resign up or pay again for the course. If you are having issues retaking the quiz please contact us and we will assist you in restarting the quiz.

5. Can I sign up for courses and take the quizzes later?

Yes, once you sign up and pay for a course you have unlimited access to it and will be able to complete the quiz at your own speed.

6. I am interested in a topic in behavior analysis that you don't offer courses currently, what should I do?

Please email us with the topic of your choice and we will work quickly to provide you with new courses on that topic!

Experiencing A Bug?
Technical Support

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